Frequently Asked Questions (FAQ)
1. What products do you sell?
At Teddiq, we specialize in kids’ tablets, phones, and smart watches designed for safe, fun, and educational use.
2. Are your products safe for kids?
Yes! All our products are designed with child-friendly features, ensuring safety, ease of use, and age-appropriate functionality.
3. How long does delivery take?
Delivery usually takes:
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3–7 business days for local orders
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7–15 business days for international orders
4. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) in selected locations.
5. Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email or SMS.
6. What if I receive a damaged or wrong item?
If you receive a damaged or incorrect product, contact us within 48 hours with proof (photos/videos), and we’ll resolve it quickly.
7. Can I return or exchange my order?
Yes, we offer a 7-day return policy for unused items in original packaging.
8. How can I contact you?
You can contact our support team anytime via email or WhatsApp for quick assistance.
9. Do your devices require internet?
Some features may require internet (WiFi or SIM), but many apps and functions can also be used offline depending on the device.
